Most questions that reach a small business in Albania are the same twenty questions: opening hours, prices, delivery, whether something is in stock, how to book. They arrive at night, on weekends and in three languages, especially in tourism. Answering them by hand costs hours; leaving them unanswered costs customers.
Chatbot AI by AppAlbania is an AI chatbot for your website that answers those questions around the clock, using only your own content. It sits on your site as a chat bubble, replies in the visitor’s language, captures leads when it cannot help, and lets you step into any conversation yourself. The hosted plan costs €20 per month; a self-hosted licence is €499 once.
Answers only from your content
The most common worry about AI on a business website is that it will make things up. This chatbot is built the other way round. It replies strictly from what you trained it on: your pages, documents, sitemap and the FAQs you write. When something is not covered, it says so openly and offers your contact channels instead of guessing.
Train it in minutes
- Documents: PDF, Word and text files such as price lists, policies, catalogues and manuals.
- Links: paste any page address and its content is read and learned.
- Sitemap: give it your sitemap.xml and it crawls the whole website for you.
- FAQs: write your own questions and answers, plus quick-reply buttons and a welcome message.
Every source has one-click retraining and a “last trained” timestamp, so when your prices change you retrain and the chatbot is up to date.
Built for Albanian and international customers
A German tourist, an Albanian local and an American customer can ask the same chatbot. It detects the visitor’s language and replies in it, Albanian and English included, from the same training material. Fill in your business profile (name, hours, contacts, tone) and the chatbot introduces itself and answers as your official assistant.
Every conversation can turn into a customer
Lead capture on autopilot
When the chatbot cannot answer, or someone asks for an offer, it politely asks for the visitor’s name and email and saves the lead to your dashboard, with CSV export. Unanswered questions are tracked too, which tells you exactly what to add to your training material next.
Live chat takeover
Watch conversations in real time. Press Take over and the chatbot steps aside while you answer personally; it resumes automatically when you leave.
Telegram notifications
New leads, new conversations and questions the chatbot could not answer can be delivered to your Telegram instantly, so you never miss a customer.
Sells from your WooCommerce store
For online shops, the chatbot connects to WooCommerce, keeps the catalogue synchronised with scheduled re-crawls, and recommends real products with live price and stock directly inside the conversation. A visitor asking for “waterproof hiking shoes in size 42” gets matching products, not a generic reply.
Installation: one line or a WordPress plugin
The widget is white-label: your logo, avatar and colours, with no third-party branding. It can appear as a chat bubble in the corner of every page, as an inline embed (for example on your contact page), or as a direct chat link you can share on social media, by email or as a QR code.
- Any website: paste a single script tag before the closing body tag.
- WordPress and WooCommerce: upload and activate the plugin, paste your chatbot address in its settings and save.
Your own AI key, usage at cost
You connect your own OpenAI or DeepSeek API key. You pay the AI provider directly, at cost, with no markup from AppAlbania, and you keep control of the model and spending limits. According to the product page, most websites spend between €1 and €5 per month in AI usage. There are no per-message fees on either plan.
Security and backups
The admin panel supports two-factor authentication with Google Authenticator, and complete backups of your data and training material are one click away. On the hosted plan, backups run automatically.
Hosted or self-hosted: pricing
- Hosted, €20 per month: we run everything for you, with updates, uptime and maintenance included, automatic backups, setup assistance and all features for one website. Cancel at any time.
- Self-hosted licence, €499 one-time: host it on any server with any provider, with all the same features for one website and lifetime updates for your major version. Reselling or redistribution is not permitted. The licence is arranged directly with us on WhatsApp.
Both plans use your own AI key. Each plan covers one website; for additional sites you add another subscription or licence, with separate training data.
Start hosted, €20/month Explore Chatbot AI
Where the chatbot fits with our other systems
The chatbot answers questions on your website; for messages you send to customers, use the WhatsApp System or the SMS Gateway. If your site runs on WordPress, our managed WordPress hosting gives it a fast, backed-up home, and you can read more on our Chatbot AI page.
Frequently asked questions
Will the chatbot invent answers?
No. It answers strictly from your training material. If something is not covered, it says so, offers your contact channels and captures the visitor as a lead.
Which languages does it answer in?
It detects the visitor’s language and replies in it, including Albanian and English, from the same training material.
Why do I need my own OpenAI or DeepSeek key?
So you pay the AI provider directly, at cost, with no markup. You keep full control over the model, spending limits and your data.
Does it work with WordPress?
Yes. Use the WordPress plugin, or paste the one-line script on any other website, including plain HTML sites.
Can I use it on more than one website?
Each plan covers one website. For more sites, add another subscription or licence per site, each with separate training data.
